Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy describes how Netxus Labs LLC collects, uses, stores, discloses, and otherwise processes personal information in connection with Balloon Quote Pro and any related websites, applications, communications, and services.

By accessing or using the Service, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information and related data, including the following categories:

• contact information, such as your name, email address, phone number, billing address, business name, and other information you voluntarily provide;
• account information, such as login credentials, subscription status, plan selection, and account preferences;
• transaction information, such as subscription purchases, payment status, billing history, and related records, provided that payment card data is generally processed by third party payment processors and not stored directly by Netxus Labs LLC;
• usage information, such as page views, clicks, feature usage, settings, session activity, interactions with the Service, and product usage behavior;
• technical information, such as IP address, device identifiers, browser type, operating system, language settings, referring URLs, approximate geolocation based on IP, and diagnostic data;
• communications, such as messages sent to support, feedback, survey responses, and other correspondence.

3. How We Use Information

Netxus Labs LLC may use collected information for legitimate business purposes, including to:

• provide, operate, maintain, secure, and improve the Service;
• create and manage user accounts;
• process payments, subscriptions, renewals, and related administrative functions;
• respond to support requests, inquiries, and customer service communications;
• send transactional notices, service related messages, confirmations, updates, and legally required communications;
• analyze usage trends, monitor performance, troubleshoot issues, detect abuse, and improve functionality;
• enforce our contractual rights, terms, and policies;
• prevent fraud, unauthorized access, misuse, and other harmful or unlawful activity;
• comply with legal obligations, regulatory requirements, lawful requests, and internal recordkeeping needs.

4. Cookies and Similar Technologies

The Service may use cookies, pixels, local storage, session technologies, analytics tags, and similar technologies to recognize users, maintain login sessions, measure traffic, understand usage behavior, remember settings, improve functionality, and support security and analytics.

You may be able to control certain cookies through your browser or device settings. Disabling cookies may affect the availability or functionality of some portions of the Service.

5. Sharing of Information

Netxus Labs LLC does not sell personal information in the ordinary course of business. We may disclose information to third parties in the following circumstances:

• to vendors, contractors, payment processors, hosting providers, analytics providers, communications platforms, customer support tools, and other service providers that assist in operating the Service;
• to comply with applicable law, regulation, legal process, subpoena, court order, or governmental request;
• to protect the rights, property, security, or legal interests of Netxus Labs LLC, the Service, users, or others;
• in connection with an actual or proposed merger, acquisition, sale of assets, financing transaction, restructuring, dissolution, or similar corporate event;
• with your consent or at your direction.

6. Payment Processing

Payments may be processed by third party payment processors, including Stripe or other providers selected by Netxus Labs LLC. Netxus Labs LLC generally does not store full payment card details on its own systems. Payment processing is subject to the terms, privacy policies, and security practices of the applicable third party payment processor.

7. Data Retention

Netxus Labs LLC retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Service, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect legal interests. Retention periods may vary depending on the type of information and the applicable legal or operational requirement.

8. Data Security

Netxus Labs LLC implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction, misuse, or loss. However, no security measure, transmission method, or storage system can be guaranteed to be completely secure. Accordingly, Netxus Labs LLC cannot and does not guarantee absolute security.

9. International Users and Legal Rights

Depending on your location and subject to applicable law, you may have certain rights regarding your personal information, which may include the right to request access, correction, deletion, restriction, portability, or objection to certain processing activities. You may also have the right to opt out of certain communications.

Where applicable, Netxus Labs LLC intends to honor rights provided under relevant privacy laws, including the General Data Protection Regulation and the California Consumer Privacy Act, to the extent such laws apply to our operations and your information.

Requests may be submitted to support@netxuslabs.com. Netxus Labs LLC may request verification of identity before responding to a privacy request.

10. Children's Privacy

The Service is not directed to children, and Netxus Labs LLC does not knowingly collect personal information from children under the age required by applicable law for valid consent. If we become aware that such information has been collected in violation of applicable law, we may take reasonable steps to delete it.

11. Third Party Links and Services

The Service may contain links to third party websites, services, or integrations. Netxus Labs LLC is not responsible for the privacy practices, content, or security of such third parties. Your interactions with third party services are governed by their own terms and privacy policies.

12. Changes to This Privacy Policy

Netxus Labs LLC may revise this Privacy Policy at any time in its sole discretion. Updated versions will be posted on the applicable website or within the Service, and the revised date will be updated accordingly. Your continued use of the Service after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact: support@netxuslabs.com